Virtual care

Another plan highlight is our virtual care provided by Lumino Health Virtual Care (powered by Dialogue), an integrated health platform that connects you with healthcare professionals via a mobile or web-based application. You will be able to consult with a medical team of nurses and doctors for any health-related question via secure chat, phone, or video if a diagnosis or prescription is required, completely free of charge.

Highlights include:

 

  • Consultations via phone, video, and text – Choose your preferred method of communication for all consultations at a time and place that works for you.
  • Family coverage – Unlimited access to nurses, nurse practitioners, and doctors for your dependents and your spouse.
  • Renewal and refills of prescriptions – Get medication prescriptions and renewals for conditions that can be safely evaluated or treated through virtual care.
  • Specialists referrals and lab requests – If Lumino Health Virtual Care can evaluate your condition and it requires blood tests, imaging or a referral, Dialogue can assist with those as well.
  • Healthcare navigation – Lumino Health Virtual Care can guide you toward the appropriate healthcare system resources when an in-person consultation is needed.
  • Privacy and security – Lumino Health Virtual Care platform is 100% confidential and secure. Under no circumstance can your employer or family members access your information or health records.
  • Pan-Canadian access – Whether you live in a rural area or you are travelling for business, Lumino Health Virtual Care is accessible anywhere in Canada.

To learn more about Lumino Health Virtual Care, watch the explainer video below.

This website is intended to provide you with a general overview of the Health Benefits Plan For Eastern Operations of Interfor. It is not intended to be comprehensive or to provide advice. If there are any differences between the information provided in this website and any legal documents that govern the delivery of benefits, the legal documents will apply.